What do we do with returned mattresses under The 40 Night Reassurance Guarantee? First, you may be surprised to hear that in the last year we have had only one mattress exchanged under this guarantee – yes, honestly, just one!
If a mattress is returned to us, we would not re-sell it as this would be unhygienic. Nor do we put any mattresses into landfill. Any returns are completely disassembled and the component parts are sent for recycling. This is why we ask you to purchase a mattress protector to qualify for the 40 Night Reassurance Guarantee – to safeguard the health of our staff who would need to dismantle it should it be returned.
We despair at other companies who offer to collect your mattress after a 100 day trial, who then put these mattresses straight to landfill or incineration (along with the tons of toxic fire retardant chemicals applied to them). Here at Cottonsafe® our ethics and social responsibilities always come first.