Excellent service from start to finish. Website clear and easy to understand. Staff extremely helpful on the phone and very efficient regarding delivery date. Delivery team very good despite having had a very long day. Mattress very comfortable. It is heavy and therefore a bit difficult to turn if you are by yourself. There is a noticeable smell which is still lingering after several weeks but this is infinitely preferable to harmful toxins. I had queried what it would be like in hot weather but was assured that wool has thermal properities which keep sheep cool (not sure about that as they are usually shorn and I've seen those that aren't panting and standing in the shade in hot weather). I have found that it is a bit warm but I'm sure that will be an advantage in the winter. Altogether extremely pleased with my mattress and would definitely recommend the brand and the company
This is the third time I've ordered a mattress from this company. They're the only place that I've found where it's possible to buy a mattress without all the fire retardant chemicals added, which is really important to me. Luckily they also make a quality product and provide excellent customer service. Ordering and delivery was straightforward and the mattress itself is super comfortable. Not cheap, but worth it in my opinion.
We knew we wanted a natural mattress and popped into the devon show room to try some out. The staff were really friendly and knowledgeable and we decided on the Appledore. The wait was about a month, and they rang to check we were moved into our new house, and arranged a delivery date. The mattress arrived double wrapped in perfect condition with 2 free pillows! It smelt a little sheepy at first but not unpleasant and this soon diffused after a few days. The mattress is excellent quality and really comfortable, feels very supportive which is great as I'm 23 weeks pregnant! I would definitely recommend cottonsafe.
This is the third time I’ve purchased mattresses from Cotton Safe. I love their mattresses. My only criticism is that I wish the mattresses had handles on the sides because moving/turning them can be hard as they are very heavy.
Thank you for your review. We are so pleased to hear you are happy with your mattresses. Apologies that handles were not available at the time of your purchase, but we are happy to say that we can now offer them on some of our range - https://www.cottonsafenaturalmattress.co.uk/collections/natural-bed-mattresses/products/mattress-handles
Excellent service , incredibly comfortable and peace of mind knowing it is chemical free .