Children's mattresses, Toppers and Futomats remain at 7 working days lead time. NOW TAKING ADULT BED MATTRESS DELIVERY BOOKINGS FOR THE NEW YEAR! Please contact us to discuss delivery (01395 239832)
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      Customer Reviews
      4.8 Based on 17 Reviews
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      A
      10/11/2021
      Anonymous
      United Kingdom United Kingdom

      Uncaring and dismissive of allergic reaction to the new mattress. Yes polyester can cause allergic symptoms.

      What a devaluing and disappointing experience buying this mattress and talking to the company has been. Worse than money down the drain, it’s been money for sore red eyes and difficulty breathing. Now left having to remedy the situation and the knock on effects that’s had at home. The attitude from Cottonsafe has been very dismissive and uncaring. They’ve shown a complete lack of consideration for the customer and instead reverting solely to safeguarding profits gained. Sleeping on this mattress has had me waking up with swollen, sore and red eyes. As well as difficulty breathing. The only variable in our environment has been the mattress. Cottonsafe absolutely refuse to acknowledge that’s it’s even possible this could be due to the mattress. The only explanations we got on the phone were how it would impact them financially to return the mattress, and advised to talk to trading standards instead. Apparently to days of caring about customers from a business perspective, or just other human beings from a moral perspective…are over to Cottonsafe. Extremely disappointed. The product is one thing, but the closed minded and selfish attitude of the company is a real issue. The lady on the phone seemed to get lost in closed minded monologues, without giving us much opportunity to speak, then would butt in and impose her version of reality over the top of us when we did speak. Money wasted, now sleeping on a camp bed, and left to dispose of this.

      12/11/2021

      Cottonsafe® Natural Mattress

      Thank you for your feedback. We always recommend contacting us for advice to ensure a mattress suits individual needs. In addition, prior to purchase we are always happy to send out free filling samples to test for allergies. You did not request a sample to test, did not qualify for the 40 night reassurance guarantee, and did not notify us there was an issue until the fourth week after delivery of the product. As a result, there was little more we could do for you on this occasion. As a family business, we are 100% committed to delivering an honest, helpful and polite service to our customers, and on our website there are many positive reviews confirming this to be the case. In our experience, from academic research and customer feedback, an allergy to polyester is unheard of. Polyester is one on the oldest and simplest polymers and is so commonly used in clothing, fabrics, furniture and outdoor fleeces, with no known reactions. We supply many people who suffer from chemical sensitivities or allergies where polyester is the only material they can tolerate, due to its very low off-gassing and hypoallergenic nature. Please see our blog https://www.cottonsafenaturalmattress.co.uk/blogs/natural-mattresses/polyester-in-mattresses When purchasing, we always recommend contacting us for advice to ensure the mattress suits individual needs. Prior to purchase we are very happy to send out free filling samples to test for allergies. We use materials like polyester and wool because they are naturally flame retardant. It is very important to us that we don’t use kilos of Flame Retardants or other chemical additives, unlike other manufacturers.

      CF
      04/11/2021
      Clare F.
      United Kingdom United Kingdom

      My first organic mattress

      I’m really happy with my first organic mattress. Great for comfort and warmth, good for the planet and great for my health (no PFA’s - forever chemicals). What’s not to love? No complaints about the purchasing or delivery process which was smooth and efficient. Thanks Cottonsafe, definitely worth the investment.

      MW
      22/10/2021
      Michael W.
      United Kingdom United Kingdom

      MATTRESS VEGAN VALUE

      VERY POSITIVE COMFORTABLE AND BETTER NIGHTS SLEEP KNOWING THAT ITS CHEMICAL FREE AND BODY IS NOT ABSORBING ANY FIRE RETARDANT MATERIAL .

      AE
      06/07/2021
      Amy E.
      United Kingdom United Kingdom

      Best bed decision ever!

      Easy to order online, great customer service, lovely delivery drivers :)… and the mattress? Sorry - to busy with long lay-ins to comment!!! But seriously, first time in a long time I’ve woken up without a puffy face and struggling to breath. If you have an allergy to latex, get a CottonSafe mattress now :)

      CD
      09/05/2021
      Christina D.
      United Kingdom United Kingdom

      Sleeping like a baby, highly recommend!

      Wish I came across this company years ago! Customer service was so friendly & informative from the start, as I wasn’t sure which mattress I wanted initially. There was no pushy sell at all, the buying process was a pleasure. Felt so reassured that the mattresses are made in their own workshop too, containing no chemical nasties. Mattress arrived and you could see even in the wrapper the quality of it..my quality of sleep improved immediately. I chose medium soft & it’s perfect..so comfortable & luxurious! Best investment for my sleep care, thank you!