For guaranteed Christmas delivery please order Futons / Children's Mattresses by 15th December. Adult Bed Mattress delivery slots available, please call or email us to check.
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      Caring for your bed mattress

      The first few weeks

      Initially your new mattress may feel different from what you are used to. Allow one month for your body to adjust to the new level of comfort and support and for the mattress fillings to settle. All new materials, including the natural fillings like wool, have their own particular smell due to the materials not being bleached or chemically treated. Any natural scent will gradually disappear over time and airing the mattress will help to eliminate potential scent.

      Sitting on the edge of your mattress

      Pocket Springs are designed to mould to the shape of the body when you are lying horizontally. If you sit on the side of the mattress you are applying 4 times your body weight on a small proportion of the springs, therefore the springs will compress significantly. This is not a fault in the mattress but how the springs are designed to work.

      Turn the mattress regularly

      Some settlement of fillings is normal in handmade mattresses, it is not a manufacturing fault and does not compromise the support it provides. The fillings within our mattresses are designed to mould to the shape of your body over the first few weeks of use, enhancing the comfort and support the mattress provides. To prevent excess settlement, vary the sleeping position you are in on the mattress to prevent sleeping in one area only - this is particularly important for one person sleeping alone in a double or larger mattress. It is important that you turn your mattress regularly to aid even filling settlement and to prolong the mattress life. We recommend that you turn your mattress from side to side and rotate end to end fortnightly for the first four months. After that period it should be turned every month. This is a two-person job. Apart from the risk of injury to yourself, you risk damaging the mattress and invalidating your guarantee if you try and manoeuvre it by yourself.

      Use a mattress protector

      Your mattress needs to be looked after and cared for. A mattress protector should ALWAYS be used. If cleaning the mattress surface is unavoidable, do not use detergents as they may bleach or disintegrate the fabric. Never soak the material – simply use a barely damp (but NOT wet) cloth. Allow to dry thoroughly before remaking the bed with sheets.

      Do not bend or roll the mattress

      If you do bend or roll the mattress it is likely to damage the spring units and invalidate your guarantee. Also, your mattress is not a trampoline – please do not allow it to be used as such as it may dislodge the springs from their pockets.

      Air the mattress

      It is important to let your bed breath to allow moisture to dissipate as one body produces over a pint of moisture during the night. Turning down your bed clothes in the morning will allow the bed to air.

      Use on a bed base

      The mattress is not designed to be used without a bed base as the fibres need to breathe. Check that the bed base is undamaged and supportive or this could affect your guarantee. If the mattress is used on a slatted base, the slats need to be approximately 7.5cm apart to correctly support the weight of the mattress. A fixed slat frame will give a true feel to the mattress. A sprung slat or sprung divan will considerably soften the feel of any mattress and are more prone to wearing to please check the condition of your sprung slats frequently.

      Caring for your children’s mattress

      The first few weeks

      Initially your new mattress may seem rather firm. Allow one month for your body to get used to the mattress and for the mattress to get used to your body. All new materials, including the natural filling, have their own particular smell, which will gradually disappear. Airing the mattress will help to eliminate the smell.

      Turn the mattress regularly

      Settlement of fillings is normal in handmade mattresses and is not a manufacturing fault. The fillings within our mattresses are designed to mould to the shape of your body over the first few weeks of use, enhancing the comfort and support the mattress provides. It is important that you turn your mattress regularly to aid even filling settlement and to prolong the mattress life. We recommend that you turn your mattress from side to side and end to end fortnightly for the first four months. After that it should be turned every month.

      Use a mattress protector

      Your mattress needs to be looked after and cared for. A mattress protector should ALWAYS be used and we would recommend a waterproof mattress protector for children. Your mattress has a zip, but this is for manufacturing only and therefore the outer cover cannot be removed. If cleaning is unavoidable, do not use detergents as they may bleach or disintegrate the fabric. Never soak the material – simply use a damp (but NOT wet) cloth. Allow to dry thoroughly before remaking the bed with sheets.

      Do not bend or roll the mattress

      If you do bend or roll the mattress it is likely to damage the spring units. Also, your mattress is not a trampoline – please do not allow it to be used as such as it may dislodge the springs from their pockets.

      Do not hoover

      Do not use a vacuum cleaner. As Cottonsafe® is a completely natural fabric with no chemical back coat it is very breathable. If you have purchased an Alpaca mattress some of the Alpaca fibres are more coarse than other fibres and a powerful hoover may pull the fibre through the outer cover. We suggest you use a soft brush if cleaning is necessary.

      Air the mattress

      It is important to let your bed breath to allow moisture to dissipate as one body produces over a pint of moisture during the night. Turning down your bed clothes in the morning will allow the bed to air.

      Use on a bed base

      The mattress is not designed to be used without a bed base. Check that the bed base is undamaged and supportive.


      Caring for your cot / cot bed mattress

      Turn the mattress regularly

      It is important that you turn your mattress regularly to aid even filling settlement and to prolong the mattress life. We recommend that you turn your mattress from side to side and end to end monthly.

      Use a mattress protector

      Your mattress needs to be looked after and cared for. A mattress protector should ALWAYS be used and we would recommend a waterproof mattress protector for babies.

      Cleaning

      Your mattress has a zip, but this is for manufacturing only and therefore the outer cover cannot be removed. If cleaning is unavoidable, do not use biological detergents as they may bleach or disintegrate the fabric. Do not machine wash, tumble dry, iron or expose to heat. Never soak the material – simply use a damp (but NOT wet) cloth. Allow to dry thoroughly before remaking with sheets.

      Safety

      A baby who is being sick will need watching, this mattress may not soak up vomit.

      Do not bend or roll the mattress

      If you do bend or roll the mattress it is likely to damage the spring units. Also, your mattress is not a trampoline – please do not allow it to be used as such as it may dislodge the springs from their pockets.

      Do not hoover

      Do not use a vacuum cleaner. As Cottonsafe® is a completely natural fabric with no chemical back coat it is very breathable. We suggest you use a soft brush if cleaning is necessary.

      Air the mattress

      It is important to let your cot mattress breathe to allow moisture to dissipate by regularly airing the mattress.

      Use on a base

      The mattress is not designed to be used without a base. Check that the cot base is undamaged and supportive.

      Storage

      Store your mattress in a cool, dry place with a consistent temperature. Avoid lofts, cellars and sheds.


      Caring for your Futomat

      Because of the way Futomats are made, with layered fabric fillings, they initially contain a lot of air. Your Futomat will always ‘settle’ by approximately 20% in the first few weeks of use. To take this into account our Futomats are much thicker than their Japanese futon counterparts.

      To look after your Futomat and stop it settling unevenly, we suggest you roll it one way and then another, or occasionally give it a shake (a job for two people) to re-distribute the fibres. Settlement may be irregular and more noticeable if a person lies in one position on the Futomat constantly or a single person sleeps in the middle of a double Futomat. We recommend that use of a Futomat should be regulated across the surface to allow even settlement.

      Your Futomat is a mattress therefore the outer cover cannot be removed. For removal of small stains, we suggest using a damp, but not wet cloth or if necessary a dry-cleaning spray. The futon should be well ventilated afterwards.

      Air the mattress - It is important to let your Futomat breathe to allow moisture to dissipate as one body produces over a pint of moisture during the night.

      Use on a bed base - The mattress is not designed to be used without a bed base. Check that the bed base is undamaged and supportive or this could affect your guarantee. We suggest a slatted base is best and the slats need to be approximately 7.5cm apart.

      Caring for your futon mattress

      Futon is a Japanese word meaning foldable mattress. Because of the way futons are made, with layered fabric fillings, they initially contain a lot of air. Your futon will always ‘settle’ by approximately 20% in the first few weeks of use. To take this into account our futons are much thicker than their Japanese counterparts and therefore may seem difficult to fold at first. With use, this will soon be corrected and your futon will adjust to your seating position.

      To look after your futon and stop it settling unevenly, we suggest you roll the futon one way and then another, or occasionally give it a shake (a job for two people) to re-distribute the fibres. Settlement may be irregular and more noticeable if a person sits in one position on the futon constantly or a single person sleeps in the middle of a double futon. We recommend that use of a futon should be regulated across the surface to allow even settlement.

      It is vital that a futon is used on a slatted frame. We do not suggest using our futons directly on the floor, as moisture can condensate under the futon. This wetness could cause mildew to form. Keep your futon a few inches off the floor on a slatted frame.

      Your futon is a mattress therefore the outer cover cannot be removed. If your futon is made of natural materials, then as with virtually all natural materials, the dye does not completely permeate the fibre. Therefore, if you rub it with a wet cloth, or put it in strong sunlight, the colour of the fabric will fade. If your cover becomes heavily stained we sell loose covers to fit your futon.

      Caring for your topper

      Our mattress topper adds approximately 1 ½ inches of soft comfort, additional cushioning, and extra pressure point relief for ultimate rest and relaxation. You place the topper right on top of your mattress and the fitted sheet goes over both the topper and the mattress itself, holding the topper in place. We suggest you rotate your mattress topper which will also add longevity to your mattress.

      The toppers do not require laundering – simply air once or twice a year.

      Your topper will always ‘settle’ by approximately 20% in the first few weeks of use as the Cotton Rich Felt gets acclimatised. Please bear in mind settlement will occur first in the position you lie. Over time and with use settlement will take place over the full surface and the topper will level out. To aid this process, try to use the topper evenly from side to side, and end to end.