If you have any questions or queries our friendly team of experts are on hand, contact us here.

For more of our frequently asked questions have a look here.

If you’ve purchased one of our mattresses and you’re not completely happy with it get in touch within 40 days and we’ll help you find one that is better for you. Find out more here.

All our Cottonsafe® mattresses, futons, futomats and children’s items are handmade to order in our Devon based workshop, so it does take a little bit longer to produce our items than other mass produced, machine made, off the shelf alternatives, but our super team of skilled craftspeople work really hard to get your order to you as soon as possible. For full details find out more.

We hope that you are happy with your purchase. Should you wish to return an item, providing it has not been used, it is in its original packaging and in a re-saleable condition, we will be happy to do this for you. For our full terms and conditions regarding returns and exchanges click here.

We are confident in the quality and craftmanship of our products. All goods manufactured by Cottonsafe® Natural Mattress come with a 1 year manufacturers guarantee and we offer extended warranties on our Adult Bed and Children's Mattresses against defective workmanship and/or materials for residential use in a home environment.

For full information regarding our Adult Bed Mattress Warranty click here 

For full information regarding our Tween & Children's Mattress Warranty click here click here

If you are concerned about any allergies or MCS we have a free sampling service of all our materials. If you would like to order samples contact us at sales@cottonsafenaturalmattress.co.uk or call us on 01395 239832.

For our free futon fabric sampling head on over to our fabric page.

We believe our customer reviews speak for themselves, but if you are still not sure head on over to our reviews page and decide for yourself. 

We offer Klarna pay in 3 finance option at 0% APR.